ik33 Privacy Policy

1 Information We Collect

When you interact with ik33 — whether by browsing our platform, creating an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal data. The categories and specific data points we collect depend on how you use the platform:

1.1 Registration & Account Data

When you create an ik33 account, we collect the personal information you provide during the registration process, including:

• Full legal name as it appears on your government-issued identity document;
• Date of birth (used to verify that you are aged 18 or above);
• Mobile phone number (used as your primary account identifier and for SMS verification);
• Email address (used for account communications and security alerts);
• Residential address in Bangladesh (required for identity verification and KYC compliance);
• Username and password (password is stored in hashed, non-reversible form — it is never stored in plain text).

1.2 Identity Verification (KYC) Documents

To comply with our Know Your Customer obligations and to protect the integrity of our platform, we may request the following documents from you at the time of registration, before processing a withdrawal, or at any time our risk or compliance team determines verification is necessary:

• National Identity Card (NID) or passport — front and back;
• Proof of address such as a utility bill or bank statement dated within the last 90 days;
• Proof of payment method ownership (e.g., a screenshot of your bKash or Nagad account clearly showing the registered mobile number matches your ik33 account);
• Source of funds documentation for accounts engaging in high-volume transactions.

KYC documents are processed securely, stored in encrypted form, and accessed only by authorised compliance personnel. They are retained for the period required by applicable law and then securely destroyed.

1.3 Financial Transaction Data

Every deposit and withdrawal made on ik33 generates a transaction record. This includes:

We do not store full payment card numbers, bKash PINs, Nagad PINs, or any other payment credential secrets. Payment processing is handled directly by the respective payment providers' secure gateways.

1.4 Betting & Gaming Activity Data

We record full details of your betting and gaming activity on ik33, including all bets placed, stakes, odds accepted, game rounds played, outcomes, and bonus activity. This data is used for account management, responsible gaming monitoring, fraud detection, and regulatory compliance. It is not used to profile you for third-party advertising.

1.5 Technical & Device Data

When you access ik33.im, our servers and analytics systems automatically collect certain technical information:

• IP address (used for geolocation, fraud detection, and security logging);
• Browser type, version, and language settings;
• Operating system and device type (mobile, desktop, tablet);
• Pages visited on ik33.im, time spent, and navigation paths;
• Referring URL (the site you arrived from, if any);
• Session timestamps and duration.

1.6 Support & Communications Data

When you contact our support team via live chat or by email at support@ik33.im, we record the content of those communications, including any personal information you share during the interaction. Support records are retained for quality assurance, training, and dispute resolution purposes.

2 How We Use Your Data

ik33 processes your personal data only for defined, lawful purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we process your personal data are as follows:

• Account creation and management: To register your account, authenticate your identity at login, maintain your account balance, and provide access to all platform features available to registered players.
• Payment processing: To execute deposit requests from your chosen payment method and to process withdrawal payments back to your registered payment account. We share the minimum necessary transaction data with your payment provider (bKash, Nagad, Rocket, Upay, or bank) to complete each transaction.
• Identity verification (KYC): To verify that you are who you say you are, that you meet the minimum age requirement of 18, and that your account is not being used for fraudulent or money-laundering purposes.
• Responsible gaming monitoring: To track your gaming behaviour and identify patterns that may indicate problem gambling, enabling our responsible gaming team to intervene proactively where appropriate. This processing is in your genuine interest.
• Fraud prevention and platform security: To detect and prevent fraudulent account activity, unauthorised access, bonus abuse, collusion, and other forms of platform misuse. IP data and device fingerprinting are used in this context.
• Customer support: To respond to your enquiries, resolve disputes, and maintain a record of support interactions for quality and audit purposes.
• Marketing communications (opt-in only): If you have explicitly consented to receive promotional communications from ik33, we may use your contact details to send you information about bonuses, promotions, and new game launches. You may withdraw this consent at any time through your account settings or by emailing support@ik33.im.
• Legal and regulatory compliance: To meet our obligations under applicable laws including anti-money-laundering regulations, financial reporting requirements, and any lawful data disclosure requests from authorised authorities.
• Platform improvement: To analyse aggregated, anonymised usage patterns in order to improve the platform experience, optimise game loading performance, and enhance the overall usability of ik33.im for players across Bangladesh — including those accessing from Dhaka, Chittagong, Sylhet, Khulna, and other major cities.

3 Cookies & Tracking Technologies

ik33 uses cookies and similar technologies on the ik33.im website to ensure the platform functions correctly, to keep your session secure, and to gather anonymised analytics data that helps us improve the site. Below is a breakdown of the cookies we use and their purpose:

ik33 does not use third-party advertising cookies, retargeting pixels, or social media tracking cookies. We do not share your browsing behaviour on ik33.im with any external advertising platform.

4 Data Sharing & Disclosure

ik33 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share your data only in the following strictly defined circumstances:

4.1 Payment Service Providers

To process deposits and withdrawals, we share the minimum necessary transaction data with your selected payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank. This data is limited to your registered mobile number or bank account details, the transaction amount, and a transaction reference. Your ik33 password, full NID details, and KYC documents are never shared with payment providers.

4.2 Game Technology Providers

ik33 sources casino game content from licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. When you launch a game, a pseudonymous player session token is passed to the game provider's server to initialise the game round. We do not share your full name, NID, or financial data with game providers. Game providers are contractually bound to use session data only for the purpose of delivering the game and maintaining their own audit logs.

4.3 Identity Verification Partners

For automated KYC and identity verification processes, ik33 may use the services of regulated third-party identity verification providers. These providers process your submitted documents and identity data on our behalf under strict data processing agreements and are not permitted to use your data for any purpose other than verification.

4.4 Legal & Regulatory Disclosure

ik33 will disclose personal data to law enforcement agencies, financial intelligence authorities, or other regulatory bodies where we receive a lawful order, warrant, or request that legally compels such disclosure. Where legally permitted, we will notify you of such a request in advance. We may also disclose data where we reasonably believe disclosure is necessary to prevent fraud, protect the safety of any person, or protect the rights and property of ik33.

5 Data Security Measures

ik33 applies a multi-layered approach to protecting your personal data from unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following measures:

• Encryption in transit: All data transmitted between your browser and ik33.im is protected by TLS 1.3 with 256-bit AES encryption. This applies to every page of the platform including registration, login, deposit, withdrawal, and game play pages.
• Encryption at rest: Sensitive personal data fields — including KYC document files, hashed passwords, and financial records — are encrypted at rest in our database infrastructure using AES-256 encryption.
• Access controls: Access to production databases and customer personal data is restricted to authorised ik33 personnel on a strict need-to-know basis. All internal data access is logged, audited, and subject to regular access reviews.
• Password security: User passwords are stored using a cryptographic one-way hashing algorithm. ik33 staff cannot retrieve or view your password in plain text. If you forget your password, a secure reset process is initiated via your verified mobile number.
• Penetration testing and security audits: The ik33 platform undergoes periodic security assessments and vulnerability testing to identify and remediate potential security weaknesses before they can be exploited.
• Incident response: ik33 maintains a documented security incident response plan. In the event of a data breach that affects your personal data, we will notify affected players and take immediate remediation steps as quickly as operationally possible.
• Fraud detection systems: Real-time automated systems monitor account activity for suspicious patterns including unusual login locations, rapid transaction sequences, and known fraud indicators. Triggered alerts are reviewed by our security team.

6 Data Retention Policy

ik33 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, including our legal, regulatory, and contractual obligations. The following retention periods apply to key categories of personal data:

At the end of the applicable retention period, personal data is either securely and permanently deleted from our systems or anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

Where you exercise your right to erasure (see Section 7 below), ik33 will delete your data ahead of the standard retention schedule unless a legal obligation requires us to retain specific records for a defined minimum period — in which case, those records will be retained for the legally required period only and then permanently deleted.

7 Your Privacy Rights

As a player on ik33, you have a number of rights regarding the personal data we hold about you. We are committed to facilitating the exercise of these rights in a timely and transparent manner. Your rights include:

• Right of Access: You have the right to request a copy of the personal data ik33 holds about you, including what data we have, how we use it, who we share it with, and how long we retain it. Requests will be fulfilled within 30 days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account information (such as email address) directly in your account settings; for corrections to identity records, please contact our support team.
• Right to Erasure ("Right to Be Forgotten"): You may request that ik33 delete your personal data. We will honour erasure requests where the data is no longer necessary for the purpose it was collected, where you withdraw consent (for consent-based processing), or where you object to processing and there is no overriding legitimate interest. Note that erasure requests cannot override our legal obligation to retain financial and KYC records for the minimum periods specified by applicable law.
• Right to Restriction of Processing: In certain circumstances (such as while a rectification request is pending, or while you contest the lawfulness of processing), you may request that we restrict our use of your data to storage only.
• Right to Data Portability: You may request that we provide your account and transaction data in a structured, commonly used, machine-readable format (such as CSV) so that you can transfer it to another service provider.
• Right to Object to Marketing: You have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time. Once you object, we will cease all marketing communications immediately. You can exercise this right via your account settings or by contacting our support team.
• Right to Withdraw Consent: Where we process your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

8 Contact & Privacy Enquiries

If you have any questions, concerns, or feedback regarding this Privacy Policy or the way ik33 handles your personal data, we encourage you to contact us directly. Our support team is available to assist with privacy-related enquiries around the clock.

How to reach us:

• Live Chat: Available 24/7 inside your ik33 account dashboard — the fastest way to get a response.
• Email: Send your privacy enquiry to support@ik33.im. Please include "Privacy Enquiry" in the subject line to ensure your message is routed to the correct team.
• Response Times: Live chat responses in under 2 minutes. Email responses within 4 hours during normal operations (BST, UTC+6).

ik33 reserves the right to update this Privacy Policy at any time. When we make material changes to this policy, we will notify registered players via an account notification or a prominent notice on the platform at least 7 days before the changes take effect. The effective date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically to stay informed about how we protect your data.

Your continued use of the ik33 platform following notification of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the platform and contact our support team to request account closure and data deletion in accordance with your rights under Section 7 above.